SloTornado Casino Terms and Conditions

Welcome to SloTornado Casino. These Terms and Conditions govern your use of our website, games, and services available at slotornado.com. By registering an account and accessing our platform, you acknowledge that you have read, understood, and agree to be bound by the terms set out in this document. We encourage you to review this agreement carefully before using our services. If you do not accept these terms, you must refrain from using our platform.

SloTornado Casino is operated by Metlait SRL, a company registered in Costa Rica (registration number 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under E-gaming Licence No. 0000064, issued by the Tobique Gaming Commission. Disputes may be submitted to our approved Alternative Dispute Resolution provider, EGIS (egis.io), at disputes@egis-adr.com.

1. General Provisions

At SloTornado, we provide online gaming and entertainment services to eligible players worldwide. These terms constitute a legally binding agreement between you (the player) and us (the operator). We reserve the right to amend, update, or modify these terms at any time. Continued use of our services following any such changes constitutes your acceptance of the updated terms.

• You must be at least 18 years of age to register and use our services.
• You confirm that gambling is lawful in your jurisdiction.
• You agree to provide accurate and truthful information during registration.
• You may hold only one account on our platform at any time.
• We reserve the right to verify your identity at any point.

2. Restricted Territories

At SloTornado Casino, we do not offer our services to residents of certain jurisdictions. Players from the following countries are not permitted to register or play on our platform:

• Afghanistan, Belarus, Canada (New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, Democratic Republic of Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States of America, Venezuela, and Yemen.
• Players from Sweden may access our platform but are not eligible to receive bonuses.

We take compliance seriously. If we determine that you are accessing our services from a restricted territory, we reserve the right to suspend or permanently close your account, withhold any bonus funds, and cancel pending withdrawals where applicable.

3. Account Registration and Verification

3.1 Creating Your Account

To access our SloTornado Casino services, you must complete the registration process honestly and accurately. You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorised access to your account, please contact us immediately at support@slotornado.com.

3.2 Identity Verification (KYC)

We are required to verify your identity before processing your first withdrawal. Our Know Your Customer (KYC) process may require submission of government-issued identification, proof of address, and payment method verification. If we are unable to reach you or receive no response within two weeks of requesting documentation, we reserve the right to lock your account and cancel any pending withdrawal requests.

4. Deposits and Withdrawals

4.1 Accepted Currencies and Methods

Here at SloTornado, we accept the following currencies: EUR, USD, AUD, CAD, and NZD, as well as cryptocurrency through our CoinsPaid integration. Accepted deposit methods include Visa, Mastercard (credit and debit), Interac, Apple Pay, MiFinity, Paysafe, e-wallets, bank transfer, and crypto. Cryptocurrency conversions are processed using the Coinbase Converter rate.

4.2 Minimum Deposit

Our minimum deposit thresholds are as follows:

• €20 or $20 USD
• A$30 (Australian dollars)
• C$30 (Canadian dollars)
• NZ$35 (New Zealand dollars)
• Equivalent amount in supported cryptocurrencies

4.3 Withdrawals

Our minimum withdrawal amount is €20 or the equivalent in your chosen currency, including cryptocurrency. Withdrawal methods include Visa (OCT), Mastercard (Payment Transfer), e-wallets, bank transfer, and crypto. Please note that USD bank transfers are not available, and withdrawals must be made to a payment method registered in your own name.

At SloTornado Casino, withdrawal limits are determined by your loyalty level and total deposit history. Base limits (Levels R0–R15, total deposits below €1,000) are €1,000 per day, €2,500 per week, and €10,000 per month. Players at higher tiers may access progressively higher limits, up to unlimited for players at Levels R26–R30 with total deposits exceeding €10,000. VIP players receive individually negotiated withdrawal terms.

Approved withdrawals are processed within 72 hours. Bank transfers are completed within 3 business days. Refunds take 5–7 banking days to process.

5. Bonuses and Promotions

5.1 Welcome Package

Our SloTornado Casino welcome package spans four deposits and uses the following bonus codes:

• FIRST: 100% match bonus up to €1,000 + 100 Free Spins
• SECOND, THIRD, FOURTH: 75% match bonus up to €1,000 + 100 Free Spins each

The minimum qualifying deposit for all welcome offers is €20 (or A$30 / C$30 / NZ$35). All welcome bonus funds are subject to 40x wagering requirements. Free Spins are issued on selected games including Sweet Bonanza and Bonanza Billion.

5.2 Additional Promotions

We offer a wide range of ongoing promotions at SloTornado Casino, including High-Roller bonuses, a Summer Monday promotion, Winning Wednesday reload, Weekend Reload offers, birthday bonuses, email and phone confirmation rewards, and our exclusive Daily Rakeback and Weekly Cashback programme. All promotions are subject to their individual terms and wagering conditions as published on our website.

5.3 General Bonus Rules

• Bonuses are available to one account per household, IP address, and device.
• We reserve the right to withdraw any bonus found to be claimed in bad faith or in breach of these terms.
• Bonus funds must be wagered before any withdrawal can be processed.
• We reserve the right to modify, suspend, or cancel any promotion at any time.

6. Loyalty Programme

Our SloTornado VIP Club features 30 loyalty levels (R1 through R30). Status Points are earned at a rate of 1 SP per €1 wagered on slots, and 1 SP per €10 wagered on live casino, cards, roulette, and crash games. Weekly cashback rates range from 3% (from R6) up to 20% at higher levels. Daily Rakeback of 5% is available from R16 onwards. Each level unlocks rewards including Free Spins and cash prizes, with up to €25,000 cash and 100 Free Spins awarded at R30.

7. Responsible Gaming

At SloTornado Casino, we are committed to promoting responsible gambling. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time limits, self-exclusion options, and reality checks. If you feel that your gambling is becoming harmful, we encourage you to contact our support team or seek help from an independent organisation. Our responsible gaming tools are accessible directly from your account settings.

8. Game Providers and Fair Play

We work with over 80 game providers to deliver a diverse and high-quality gaming experience. Our SloTornado platform features slots, live casino games, table games, crash games, and jackpot slots. Live casino content is supplied by Ezugi, Luckystreak, and Winfinity, among others. All games offered on our platform use certified Random Number Generator (RNG) technology and are regularly audited for fairness.

9. Intellectual Property

All content on the SloTornado Casino website, including text, graphics, logos, software, and game assets, is the intellectual property of Metlait SRL or our licensed partners. You may not reproduce, copy, distribute, or create derivative works from any material on our platform without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure uninterrupted access and accurate information, we cannot guarantee that our platform will be free from errors or downtime. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services, to the maximum extent permitted by applicable law.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws applicable under our Tobique Gaming Commission licence. If you have a complaint, we encourage you to contact our support team in the first instance at support@slotornado.com. If your dispute remains unresolved, you may escalate it to our Alternative Dispute Resolution provider, EGIS, at disputes@egis-adr.com. We are committed to resolving all disputes fairly and promptly.

12. Contact Us

If you have any questions about these terms or require assistance with your account, our support team is available via live chat on our website and by email at support@slotornado.com. We operate in English and are here to help you with any queries related to your SloTornado Casino experience.