SloTornado Casino Privacy Policy

At SloTornado, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access or use our website at slotornado.com. By registering an account or continuing to use our services, you confirm that you have read and understood this document. We encourage you to review it carefully and contact us at support@slotornado.com if you have any questions.

Who We Are

Our SloTornado casino is operated by Metlait SRL, a company incorporated in Costa Rica (registration number 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. As the data controller, we are responsible for ensuring that all personal information you provide is handled lawfully and securely.

Information We Collect

When you create a SloTornado login or interact with our platform, we may collect the following categories of personal data:

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, FQ)Mig083QpFW(U*, and account preferences
• Payment details including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
• Identity verification documents such as passport, national ID, or proof of address
• Gaming activity, transaction history, and bonus usage records
• Technical data including IP address, browser type, device information, and session logs
• Communication records when you contact our support team via live chat or email

We at SloTornado collect this information to provide a safe, compliant, and personalised gaming experience. Some data is required by law; other data is necessary to process your deposits, withdrawals, and bonus activations.

How We Use Your Information

Our SloTornado platform uses your personal data for the following purposes:

• To verify your identity and comply with our Know Your Customer (KYC) obligations prior to your first withdrawal
• To process deposits and withdrawals across supported methods including Visa, Mastercard, MiFinity, Paysafe, Apple Pay, Interac, bank transfer, and CoinsPaid crypto
• To manage your participation in our loyalty programme, including tracking status points, VIP level progression, cashback rewards, and SloTornado bonus activations
• To detect and prevent fraud, money laundering, and other prohibited activities
• To send you promotional communications about offers such as our Welcome Package, Weekend Reload, and Winning Wednesday bonuses — subject to your marketing preferences
• To comply with legal obligations imposed by the Tobique Gaming Commission and applicable laws
• To improve our website, services, and customer support quality

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing is required to fulfil our agreement with you as a registered player
• Legal obligation — we must verify your identity and monitor transactions to meet our regulatory requirements
• Legitimate interests — we analyse platform usage to improve security and service quality
• Consent — for optional marketing communications, which you may withdraw at any time

Cookies and Tracking Technologies

At SloTornado, we use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences, maintain your session security, and analyse how visitors interact with our platform. You may adjust your cookie settings through your browser at any time, though disabling certain cookies may affect the functionality of our services. For full details, please refer to our dedicated Cookie Policy page.

Sharing Your Data

We do not sell your personal information to third parties. However, our Slo Tornado casino may share your data with:

• Payment processors and financial institutions required to complete your transactions
• Identity verification and KYC service providers
• Game software providers and platform technology partners
• The Tobique Gaming Commission and other regulatory authorities when required by law
• EGIS (egis.io) as our approved Alternative Dispute Resolution provider, reachable at disputes@egis-adr.com
• Legal advisors, auditors, or law enforcement agencies when legally required

All third parties we engage are contractually bound to handle your data in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and as required by applicable regulations. Following account closure, we may retain certain records for a minimum period to comply with anti-money laundering, tax, and licensing obligations. When data is no longer needed, we securely delete or anonymise it.

Account Security

Our SloTornado login system uses industry-standard encryption and security protocols to protect your account credentials and personal data. You are responsible for keeping your FQ)Mig083QpFW(U* confidential. If we are unable to contact you or receive no response within two weeks of a required communication, we reserve the right to suspend your account and cancel pending withdrawal requests in accordance with our Terms and Conditions.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where it is no longer necessary for us to retain it
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at support@slotornado.com. We will respond to verified requests within a reasonable timeframe.

Children and Restricted Players

We do not knowingly collect data from individuals under the age of 18. Our services are strictly intended for adult players. Additionally, we do not offer services to residents of restricted countries, including the USA, United Kingdom, Netherlands, Russia, and others listed in our Terms and Conditions. If we discover that a minor or a resident of a restricted jurisdiction has registered, we will close the account and erase the associated data promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on our website. Continued use of the Slo Tornado casino following such notification constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data, please reach out to our support team:

• Email: support@slotornado.com
• Live Chat: available directly on our website
• Operator: Metlait SRL, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica

We take every privacy concern seriously and are dedicated to resolving your queries as quickly as possible. Thank you for trusting SloTornado with your personal information — your security and privacy remain our top priority.